Saturday, 27 February 2016

“Culture: Key to Organizational Success” ―Professor M.S.Rao

“Organizational culture is civilization in the workplace.” — Alan Adler

When you look at companies including Google, Southwest Airlines, and, they did exceedingly well due to strong organizational culture. A. G. Lafley of P&G strove hard to connect people by emphasizing organizational culture.  Other leaders include Tony Hsieh, the CEO of and Ross Fowler, the Managing Director, Cisco Systems Australia.  In fact, strategy and culture are two eyes of an organization with strategy as the guiding path while culture as the driving path. Balancing and blending these both will enhance CEO’s effectiveness.

Thomas P. Wise and Reuben Daniel, their book Agile Readiness: Four Spheres of Lean and Agile Transformation says, “The right horse for the right race is an axiom meaning the leaders must carefully choose the right style for the right goals. Leadership style, personality, and goals must align with the desired culture of the organization. Steve Jobs built a culture of creativity and cutting edge technologies. Jack Welch created a culture of rapid delivery of new products that people want to use. While you may not agree with these leaders and their styles, it is a pretty well settled argument that their personality and leadership style were aligned with and for that matter drove the culture of the organization.”

Culture versus Strategy

“Culture eats strategy for breakfast.” ― Peter Drucker

Culture and strategy are two sides of a coin. Given the choice between culture and strategy, it is the culture that must be given more importance because culture cannot copied but strategy can be copied. Culture is unique and it takes a lot of time to create it. Strategies can be changed as per the situation but culture cannot be changed easily. Strong culture connects employees emotionally and engages them effectively.  Richard Perrin rightly remarked, “Organizational culture is the sum of values and rituals which serve as ‘glue’ to integrate the members of the organization.” Healthy organizational culture promotes fraternity, eliminates organizational politics, and builds trust which is missing globally. It enhances productivity and performance. Precisely, organizational culture builds value system.

As Culture is to Your Family, Organizational Culture is to Your Company

“You can’t sell it outside if you can’t sell it inside.” ― Stan Slap

When you want to succeed in your family life, you must create a strong culture in your family. You must spend your quality time with your family. When you create a healthy and peaceful climate at home, children grow healthy and happy. They develop a positive, right and strong attitude and present themselves as healthy citizens. As a parent, you will be successful. Similarly, when you want your organization to prosper, you must emphasize organizational culture as it helps connect with other employees, develop team spirit and work in a healthy organizational climate. It ultimately paves the way for organization productivity and performance. Recently, Microsoft CEO Satya Nadella emphasized the importance of organizational culture. As culture defines the individuals organizational culture defines companies.  To conclude, emphasize organizational culture to achieve organizational excellence and effectiveness.

"Organizations do not transform unless people at the top of organization adopt new values and change their behavior. The organizational culture reflects the personality of the current leadership and the legacy of personalities of its previous leaders." ― Richard Barrets

Note: This article is adapted from my book, 21 Success Sutras for CEOs: How Global CEOs Overcome Leadership Challenges in Turbulent Times to Build Good to Great Organizations to be published by Motivational Press.

21 Success Sutras for CEOs: How Global CEOs Overcome Leadership Challenges in Turbulent Times to Build Good to Great Organizations by Professor M.S.Rao, Motivational Press (2016)

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Life is great!

Professor M.S.Rao, India
Founder of MSR Leadership Consultants India
Recipient of 10th International Prestigious Sardar Patel Award―2015
21 Success Sutras for Leaders: Top 10 Leadership Books of the Year (San Diego University) Amazon URL:

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